- Frequently Asked Questions
Frequently Asked Questions
Orders may be placed by using our shopping cart system and secure on-line order form or by calling us.
We accept VISA, MASTERCARD, AMERICAN EXPRESS(CONFIRMED ADDRESS ONLY), CASH, CERTIFIED CHECKS (CASHIER) and MONEY ORDERS. No COD's. Please allow 7 business days for Money orders/cashier checks to clear, and 20 days for personal checks to clear. Due to heightened security, we can only ship to an alternate shipping address if it is listed on file with your credit card company.
Please call or e-mail if you have any questions regarding shipping charges on a specific product. Customers that refuse shipments will not be shipped to again and will still be charged for shipping twice (coming and going). Prices do not include shipping. Prices are subject to change without notice. We cannot deliver to APO, FPO or PO Boxes via UPS or FEDEX. If you must ship to one of these addresses, it can only be done via USPS and no tracking information will be available. Innovative Diesel Performance, llc. is not responsible for any packages lost or damage while being sent via USPS.
Although our business office is located in Maryland, we ship from warehouses in CA, ID, KY, PA, TN, and FL. We also have relationships in various other states for shipping as well. Overnight/Rush shipping does not begin at the time that the order is placed, it's the shipping method used after the order has been processed.
FREE SHIPPING sales only include the CONTINENTAL UNITES STATES, all other locations are extra.
Freight & Handling Policies
FREE SAME DAY SHIPPING is Pre-Paid delivery on most items ordered by 7pm EST (except where noted -- see below) in the continental USA only. Depending on the product weight, we use either UPS or US Mail for shipping. Because we offer FREE SHIPPING, we use whichever carrier is the most cost effective. Additional delivery days may apply to some items, such as hazardous items, mounted tires and wheels, truck freight items, and remote delivery areas. A $5.95 procssing fee will be added to each order, including overseas shipments.
Canadian orders are subject to Shipping, Brokerage, and GST fees.
All items designated "UPS Oversize/Heavy" will be invoiced an additional $39, $79 or $199 depending upon weight. This price includes to-your-door delivery to your chosen destination. Due to certain freight carriers' specifications, some parts are subject to:
- Non-Box Charge of $19.95
- Hazardous materials must be shipped by ground at an additional $19.95 per box, in addition to our normal handling charges.
Damaged Items from Shipping
Please call or e-mail us immediately if your item has been damaged during shipping. Please note that we will ship replacement items via the same method of shipping as the order was originally placed. Innovative Diesel Performance, llc. cannot ship packages overnight at our expense, if the original shipping method was not also overnight. Damage claims must be filed in order for replacement parts to be shipped.
We are required to collect applicable sales tax of 6% for orders being shipped within MD.
Sale prices can not be combined with other discounted packages. Credits will not be issued if a product goes on sale after it is purchased.
We cannot accept returns on parts that have been used or installed. No returns will be accepted after 30 days. All returns must be in original packaging. Prior authorization must be given before any return can be made. Up to a 25% restocking fee may apply to all returned orders. Special orders may be subject to manufacturer restocking fees as well. Shipping costs will not be refunded. In addition, when returning an item for a refund, the original shipping cost incurred by Innovative Diesel Performance, llc. will be deducted from the refund issued. ALL returns require a Return Merchandise Authorizatioin Number with the returned merchandise. Returns for refund will not be accepted for any of the following: Chips/Tuners, DiabloSport, SCT products, Liquid Products, Wheel/Tire Packages, ANY Exhaust, Clutches, any custom-order or made-to-order items, non-defective items that have been used or installed on a vehicle, and any electrical item sold by Innovative Diesel Performance™ .
If an item is part of a pre-order, special order, or group purchase you may be charged a cancellation fee of 2.5%.
Any warranty claims must be placed with the manufacturer. All of the products sold by Innovative Diesel Performance, llc., regardless of the manufacturer, are designed for Racing and Performance applications. Many of our manufacturers offer NO WARRANTY on their products, either stated or implied, due to the unusual stresses placed on the parts and because we have no control over how they are installed and used. Many of these products are designed for off-road use only and are not legal for use on public highways. If you have a question about the warranty on a specific product, please e-mail or call us. Buyer assumes all risk and liability associated with these products.
We are not responsible for or any costs associated with the installation or the improper installation of any products. Purchaser assumes the risk associated with the installation of products. We, along with the manufacturer of each product are not responsible for any direct or indirect damage to the vehicle, personal, or costs incurred from the use of products.
If you wish to have an invoice faxed or emailed to you, please call or email us.
All products and logos contained within these pages are used with permission and are property of their respective companies. Please do not reproduce without written permission. Prices are correct at the time of publication and are subject to change without notice. Information contained on this website is reliable, but is not guaranteed to be accurate. Some items are not legal for sale or use in California or on any pollution controlled motor vehicle. We are not responsible for any misprints, typographical errors. We are not in any way responsible for pricing errors. We will notify you if any errors have occurred before processing any order.
CREDIT CARD FRAUD IS A CRIME AND ALL TRANSACTIONS ARE MONITORED AND LOGGED. Innovative Diesel Performance, llc. WORKS WITH LOCAL MARYLAND LAW ENFORCEMENT AS WELL AS TABC and the FBI. ALL FRAUDULENT ACTIVITIES INCLUDING CREDIT CARD THEFT, THEFT, IDENTITY THEFT AND MAIL FRAUD ARE PROSECUTED TO THE FULLEST EXTENT OF THE LAW. We may also disclose information when we believe that the law requires it or for the protection of our legal rights. ALL N.S.F. checks or "chargebacks" will be subject to a $50 fee.
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